Returns Policy
Can I return an order?
We understand that sometimes a piece isn’t the perfect fit. So if you no longer want your order, our returns process will ensure it finds a new home fast.
Your purchase entitles you to 14-day returns - allowing you to return any item within 14 days of the delivery date (except in specific circumstances, detailed below).
You can return your order if...
It isn't what you expected
If what arrives isn’t what you ordered, you can open a return. Just send us some photo evidence that the listing was inaccurate, misleading or misrepresented your purchased piece, and you’ll receive a refund upon return.
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You change your mind
If you don’t feel a piece is right for your space, you can return it. Once you request a change of mind return, you’ll be responsible for shipping the piece back to us as soon as possible. Delivery costs are non-refundable.
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It's damaged in transit
In the rare event that an item arrives damaged or defective, please let us know straight away and send us photographs of the damage and we will do our best to repair or if this is not possible, you have a full 30 days from the date of delivery to return the piece for a full refund.
What can't I return?
Personalised, bespoke or made-to-order pieces are non-returnable, and non-refundable. We may also reject your return if the item has been altered in any way.
Please note: pieces on our site are pre-loved, not new. They may show some wear and tear; this is not sufficient grounds for a refund, unless we have misrepresented the item’s condition.
Lastly, we are not liable for any damages or loss sustained in transit via third parties or where you have arranged your own transport.